Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Account details, identity verification, and payment info.
  • Why we collect: To secure your account, process payouts, and prevent fraud.
  • Who sees it: Only trusted partners (payments/tech) and legal authorities if required.
  • Retention: Kept for the account life plus legal requirements in Malaysia.
  • Your Control: Request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how dewi11 collects, uses, and protects the personal information of users within Malaysia. By registering an account or using our services, you agree to the practices described here.

This policy applies solely to the dewi11 platform. It does not apply to third-party websites, payment gateways, or external links you may visit after leaving our site. We encourage you to review the privacy policies of any third-party service you interact with.

2. Personal Information We Collect

To provide a secure and regulated gaming environment, we collect the following data:

  • Account and Identity Data: Username, password, date of birth, and contact details to establish your identity and ensure you meet age requirements.
  • Verification Documents: Identification papers requested during the KYC process to prevent fraud and comply with regulatory standards.
  • Payment Data: Details required by our partner payment providers to process deposits and withdrawals in MYR.
  • Gaming and Transaction Activity: Records of bets placed, winnings, deposits, and withdrawals to monitor account health and detect suspicious patterns.
  • Technical Data: IP address, browser type, device ID, and operating system to optimize performance and enhance security.
  • Support Records: Transcripts of communications with our support team to resolve account issues effectively.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information provided during registration, account updates, and verification processes.
  • Automatically: Technical data collected via cookies and server logs when you interact with our website or app.
  • Partner Service Providers: Data received from our partner payment processors and identity verification services.

4. Why We Use Data

Your data is used for essential operational and legal purposes, including:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and fast payouts.
  • Compliance: Verifying age and identity to prevent underage gambling.
  • Security: Detecting multi-accounting, preventing fraud, and ensuring fair play.
  • Personalization: Tailoring the gaming experience and displayed content.
  • Legal Obligations: Fulfilling requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotions only to users who have explicitly consented to receive them.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Partner payment processors, verification agencies, and technical infrastructure providers necessary for site operation.
  • Legal Authorities: When required by law or to comply with a valid legal request from relevant regulatory bodies.

6. How We Protect Data

We implement robust security measures to keep your information safe:

  • Encryption: Data is encrypted during transit to prevent unauthorized interception.
  • Access Control: Internal access to personal data is strictly restricted to authorized personnel only.
  • Isolation: Payment data is handled via isolated, secure channels provided by our payment partners.
  • Monitoring: Continuous security monitoring to detect and mitigate potential vulnerabilities.

7. Cookies and Tracking

We use cookies to improve site functionality and security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your situation, you have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your data or its transfer to another service.
  • Objection & Withdrawal: Object to specific data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that we may be unable to delete certain data if we are required to retain it under gambling and anti-money laundering rules in Malaysia.

9. How Long We Retain Data

We retain your personal information for the duration of your account's active lifecycle. After account closure, we continue to store specific data for the timeframe required by applicable law in Malaysia to meet regulatory, tax, and audit obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately and any remaining funds will be handled according to our internal security protocols. Parents or guardians who suspect a minor is using our platform should report it via the Support page.

11. Cross-Border Transfers

Some of our technical and service providers operate outside of Malaysia. By using our site, you acknowledge that your data may be transferred to these jurisdictions. We ensure that appropriate safeguards are applied to maintain the privacy and security of your information regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed about how we handle your data.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official channels listed on our Support Page. Our team will assist you with your inquiry.